FAQs regarding parts orders and shipping from Charlotte Rod and Custom

FAQ's

Shipping/Handling & Insurance:

We charge a 5% shipping & handling charge with each order ($5.00 minimum). Orders are shipped via UPS. We offer overnight and two day shipping when requested for your convenience.

Ordering:

We are in the development stages for an online shopping cart. Currently orders can be placed by phone using our toll-free line (800) 529-0232. Please give us a call or email if you need to ask questions about a specific application or product.

Payments:

Payments must be made in US Funds Only. North Carolina Residents will be charged applicable sales tax. Personal checks are accepted, however please allow extra shipping time for checks to clear. Visa, MasterCard and Discover accepted.

Back Orders:

Back ordered items will automatically ship when the item becomes available. If a special order has been placed with a manufacturer, customer cannot cancel the order once it has been submitted to the supplier.

Returns:

All sales are final. All returns must be pre-approved. All approved returns are subject to a 20% restocking charge. Returns must be in unopened, undamaged, original packaging. All returns must be shipped prepaid. NO C.O.D. returns accepted. No returns after 30 days of invoice date.

Damaged Items: